FAQs

What is the EDExams App?

The EDExams App is an assessment platform designed to provide a smooth and secure exam experience for candidates, allowing institutions to manage online exams efficiently and effectively.

How do I download the EDExams App?

To download the app, go to our app download page. Make sure to check that your device meets the specifications before downloading.

What devices are compatible with the EDExams App?

The EDExams App is compatible with Windows PCs and Apple Macs that meet the required specifications. It does not support mobile phones, iPads, tablets, Chromebooks, or computers in ‘S’ mode.

Why can’t I use my mobile phone or tablet for the exam?

The EDExams App requires a secure and stable environment for exam administration, which is best achieved on a Windows PC or Mac. Mobile devices and tablets are not supported to ensure security and functionality.

Are there any Wi-Fi restrictions I should know about?

Certain Wi-Fi restrictions, like parental controls or public Wi-Fi networks, may block access to the exam. If you’re using Talk Talk Wi-Fi, specific settings may also need adjustments. We recommend using a secure, stable network and checking your settings before starting the exam.

What should I do if my device doesn’t meet the required specifications?

If your device does not meet the specifications, you’ll need to either upgrade your hardware or switch to a compatible device to proceed with the exam.

What should I do if I encounter issues downloading or using the app?

If you experience any problems, please contact our Customer Care Team via live chat
(available in the bottom right corner of your browser window), email (mail@edexams.com) or phone (+44 (0) 1909 384 090). We’re here to help troubleshoot any issues.

How can I test my device setup before my exam?

Reach out to our Customer Care Team via live chat to request a device test. This ensures that your device meets all requirements and that you’re ready for your exam.

What happens if I experience technical difficulties during the exam?

If you encounter connectivity issues or any other problems, check your internet connection first. If the issue persists, please contact us immediately using one of our support options.

Can I use public Wi-Fi to take my exam?

While it’s possible, we don’t recommend using public Wi-Fi networks like those at libraries or community centres, as they may have security restrictions that could interfere with your exam. A private, secure Wi-Fi connection is recommended for the best experience.

How can I contact EDExams Customer Care for additional help?

If you have any questions or need assistance, don’t hesitate to reach out to our friendly Customer Care Team. We’re here to support you every step of the way.

What types of organisations can benefit from EDExams?

EDExams supports a wide range of organisations, including universities, awarding bodies, training providers, end-point assessment providers, workplace assessments, and certification or licensing bodies.

How does EDExams cater to the specific needs of universities?

We offer tailored solutions that enhance the student experience and streamline administrative processes, allowing universities to manage assessments efficiently.

What features does EDExams provide for awarding bodies?

Our platform ensures quality and compliance in assessments, offering robust tools for exam management and data analytics to maintain high standards.

Can EDExams assist in developing assessments for apprenticeships?

Yes, our solutions support end-point assessment providers by validating skills and knowledge effectively, helping to ensure that apprenticeship standards are met.

How does EDExams enhance the assessment experience for candidates?

We focus on creating a seamless user experience through intuitive design, accessibility features and responsive support, ensuring candidates can complete assessments with confidence.

What types of assessments can be customised on the EDExams platform?

Organisations can create various assessments, including online exams, practical evaluations and certifications, tailored to their specific learning objectives and standards.

How does EDExams ensure the integrity of assessments?

We implement strict security protocols, including proctoring options and data encryption, to protect both the examination process and candidate information.

Is there support available for organisations during the implementation process?

Absolutely. Our dedicated customer care team provides assistance at every stage, from initial setup to ongoing support, ensuring a smooth transition to our platform.

Can workplace assessments be conducted through EDExams?

Yes, organisations can customise assessments to align with their business goals, facilitating effective workforce development and skills validation.

How can organisations get started with EDExams?

Interested organisations can request a demo, where they will receive a personalised walkthrough of our platform’s features and discuss their unique requirements.